Attention! Please note that any Cocco products purchased from eBay or unauthorized third-party dealers will not be covered by Cocco's warranty, and we will not provide support for them. Additionally, Cocco warranty will not apply to any third-party Amazon sellers, unauthorized dealers, or websites.

Please refrain from purchasing Cocco products from unauthorized dealers, as they will not come with a warranty and Cocco will refuse support.

As a general rule, if the Hyper Veloce Pro series is priced below $195 or the Veloce Pro is priced below $175, the sellers are not authorized dealers.

Cocco Hair Professional understands that Hair Tools are essential to the Professional Stylist. When you use Cocco Products, they want to ensure they function at their optimal performance for every service you do. Better tools equate to better Hair Artistry. That being said, products do stop working from time to time. Their warranty policies were created to ensure quick and easy resolution if this happens to you.

Limited 1 Year Manufacturer’s Warranty

Cocco provides a limited 1 year warranty on parts and workmanship on most of its products (see exceptions below). This limited 1 year warranty is only available when purchased through an authorized Cocco distributor or dealer. Products purchased through unauthorized channels will NOT carry a manufacturer's warranty. This applies to distributors and dealers with their own online website.

Cocco has no authorized dealers on eBay; they will not cover any eBay purchased equipment. Any purchases made on non-unauthorized AMAZON third-party store, and other reseller platforms are NOT warrantied unless purchased directly through the COCCO store.

As customary, please fill out the warranty form, attach proof of purchase (receipt), photo or short video of the issue.  You will be given a return merchandise authorization number (RMA number) via email.  The warranty process will begin after they receive the product in question.

Cocco's Digital Gap blades are their preset using specific instruments and tools and designed to work optimally right out of the box.  Therefore, do NOT try to reset your trimmer blade.  Cocco DOES NOT cover any issues if you disassemble or try to gap the blade yourself.  Cocco has special testing equipment to examine and determine if the blade was re-gapped.

1 Year Warranty Coverage

• Tool gets hot
• Tool shuts off by itself
• Indicator light stays on
• Tool doesn't turn on. No power.
• Switch broken or fell off
• Tool only works for a short period of time
• Charging base doesn't turn on when plugged in

Claims that must be reported within 7 days from the delivery Date

• Physical damage. (i.e. Tool has dent or crack on the body)
• Blade is chipped or broken
• Blade pulls hair when cutting
• Tool makes excessive noise
• Tool doesn’t cut properly
• Other

Access their full warranty and contact form here.