Here is a collection of some of our customers' most common questions.

Managing your XCover Protection

To protect your privacy, your XCover documents are not sent via mail. To view your documents, wording and invoice, you first need to log in to your XCover Account.

Important! When you first visit XCover you will need to activate your account. Simply find the XCover confirmation SMS or email in your inbox and click the link to set up your XCover Account. Make sure you check your spam folder if you can’t find your confirmation email. From your XCover Account, you can make a claim, make changes or view your protection wording.

Once you have set up your XCover Account, you can view your documents and start a claim.

It might take an hour or two to receive your confirmation email. When you activate your XCover Account or request a new password, you will need to locate the email from XCover in your inbox.

If you can’t find any emails from XCover, the below explains why and how to solve related issues:


If you are still having issues, simply follow the instructions in this article to contact us.

Once you have set up your XCover Account, you should be able to easily log in, view your XCover Protection documents, make changes and start a claim.

An account is automatically created for you when you purchase XCover Protection via ProStylingTools.

When you first visit XCover you will need to activate your account. Simply find the XCover confirmation SMS or email in your inbox and click the link to set up your XCover Account.

Make sure you check your spam folder if you can’t find your confirmation email.

Depending on how you purchased protection and what information was shared with XCover, you may be asked to choose an email address to associate with your XCover Account, which you can
then use to log in.

If you have any issues you can also check the instructions within the confirmation message from XCover that was sent when you purchased your XCover Protection.

Within your XCover Account, you will see your policies. At any time you can:

  • View your XCover Protection wording. This is also available when browse the
    protection plan details while browsing on-site or directly on XCover.
  • Download your certificate and invoice.
  • Cancel or make changes to your XCover Protection- click on Cancel/Modify then
    follow the instructions. The changes you may be able to make differ based on your
    country and protection.

Your options for cancelling your XCover Protection ‒ and the availability of a refund ‒ depend on when you purchased the item.

If you item is eligible for a return, your XCover Protection will also be refunded automatically.

To manage your XCover Protection independently, follow the steps below. You may be redirected to XCover.com to complete the process.

You can make a change or cancel your XCover Protection at any time. You can modify your XCover Protection and update your policyholder details by logging in to your XCover Account using the same email address you use here on ProStylingTools.com.

Important! When you first visit XCover you will need to activate your account. Simply find the XCover confirmation SMS or email in your inbox and click the link to set up your XCover Account. Make sure you check your spam folder if you can’t find your confirmation email. From your XCover Account, you can make a claim, make changes or view your protection wording.

Things to know about your XCover Protection

We are an official direct distributor of every brand we carry, which means we receive our inventory directly from the manufacturer without any middleman along the way.

Sure, anyone can say that right? Well don't take it from us! Feel free to contact any one of the brands we carry to verify if we are indeed an official distributor. Don't worry, we won't be offended! We'll even provide their contact info for you!

We want you to love your purchase. If you are not satisfied with your order for any reason, we will gladly refund or exchange new and unused products within 30 days of delivery.

In order to maintain compliant with health and sanitary guidelines, we cannot accept returns of used products since we are dealing with personal care items.

The only exceptions are hair dryers, flat irons, and curling irons which may be returned in like-new condition.

Once your product is used we cannot accept it as a return due to health and sanitary concerns as outlined in our returns policy.

The only exceptions are hair dryers, flat irons, and curling irons which may be returned in like-new condition.

We do not manufacturer these products, we are just a distributor -- therefore, we cannot offer any type of satisfaction guarantee unfortunately.

Absolutely not! We are an official direct distributor of every brand we carry, which means we receive our inventory directly from the manufacturer without any middleman along the way. The condition in which you receive our products is exactly the same condition in which we receive them straight from the manufacturer.

As you can see from our Returns Policy, we do not even allow used products to be returned.

Here are some of the most common reasons our customers may think they received something used:

  • Product has minor scratches, scuffs, or imperfections: this can occur when items inside the package are loose and bouncing around within the package during transit and handling.
  • Product packaging is damaged: sometimes a products outer packaging may show signs of "shelf wear" from being on our shelves a long time. Additionally, rough handling from shipping carriers may result in the package getting dinged up during transit.
  • Clipper/trimmer has oil residue all over: all trimmers and clippers come with their blades pre-oiled from the factory and you will often find one that has a little too much oil that got on places other than the blade. Most barbers are already aware of this.
  • Clipper/trimmer has hair on it: rest assured that is not hair! As part of the production process, clippers and trimmers must pass a quality control test which involves cutting synthetic fibers. Sometimes these fibers are not cleaned thoroughly enough at the factory and may stick to the oil on the blades, so you may find a few stray pieces on your brand new device. Most barbers are already aware of this.

Since we are an official direct distributor of every brand we carry, every purchase is automatically eligible for any warranties offered our manufacturers. Most tools and electronic devices come with a manufacturer warranty of at least 1 year from the date of purchase.

Please keep in mind that this warranty is not provided by us, ProStylingTools, it is directly from the manufacturer of the product you purchased. Each manufacturer has it's own guidelines and procedures for their warranty and this information is usually included with your product either on the packaging or included literature.

If you need help locating the contact information for the manufacturer of your product, feel free to reach out to our customer service team and we'll be happy to provide it for you!

We also offer extended warranty plans through XCOVER, which covers you in cases of accidental mishaps. This additional coverage must be purchased at the same time you are purchasing your products and is also handled directly with XCOVER post-purchase.

Yes! We offer extended warranty plans through XCOVER, which can last 2-4 years depending on the coverage you choose. This plan covers more than the manufacturer warranty that you get included with you purchase (i.e. accidents, drops, mishaps, etc).

The coverage must be added to your purchase at the time you are buying the item you wish to cover, and any post-purchase claims are handled directly through XCOVER.

If your product is showing clear signs of defects upon arrival (i.e. won't turn on, makes a weird noise, buttons don't work), please contact us immediately so that we can assist with a replacement.

If the defect has started after your product has been used, please refer to the warranty information included with your product and contact the manufacturer for troubleshooting and service. Since we are an official direct distributor of every brand we carry, every purchase is automatically eligible for any warranties offered our manufacturers.

Each manufacturer has it's own guidelines and procedures for their warranty and this information is usually included with your product either on the packaging or included literature. If you need help locating the contact information for the manufacturer of your product, feel free to reach out to our customer service team and we'll be happy to provide it for you!

Orders & Payment

We accept all major US credit cards including Visa, Mastercard, American Express, Discover, and Diners Club. For your convenience, we also accept alternate payment methods such as Google Pay, Apple Pay, and Shop Pay.

For our in-store customers only, cash is also a payment option.

We do not accept PayPal, Venmo, Cash App checks, bank deposits, cryptocurrencies or any other payment methods not mentioned above.

When we issue a refund, you will typically receive an email from us confirming it has been completed. Although this means that it has been fully processed on our end, it does not mean that the funds will immediately reflect back on your account. Depending on your bank, the refund may take anywhere from 3 to10 business days to credit back to your account.

If over 2 weeks has passed since you were expecting a refund, please feel free to contact us and we'd be happy to look into it for you.

Our credit card processor flagged your payment as being potentially fraudulent so we require further verification from you in order to confirm your order. Please follow the instructions in the email we sent you and reply back with the requested information ASAP so your order is not delayed. We apologize for any inconvenience caused by this and appreciate your cooperation and understanding.

We sell to everyone! Not just licensed professionals.

However, licensed professionals can sign up for a wholesale account and shop from our wholesale site.

Phone

+1 (800) 818-9066

Monday - Friday 10am-6pm EST

E-Mail

contact@prostylingtools.com

Available 24/7