Warranty
Manufacturer defects due to poor workmanship and/or defective materials are eligible for warranty service subject to the limitations described below.
Warranty does not apply to normal wear and tear. Warranty does not include items damaged due to misuse or abuse. This includes items that have been dropped.
A receipt must be provided for warranty service to confirm where and when a product was purchased. Jatai will honor a manufacturer’s warranty only for products purchased from a reseller who we can confirm as purchasing directly from us and provides genuine, new and authentic products. Please see our page of authorized 3rd party marketplace sellers. If the reseller you purchased your product from is not listed please contact us to verify whether or not they are an authorized seller.
All products must be inspected by Jatai to confirm the product falls under the warranty. We will repair or replace (at our option) the defective implement.
Customer is responsible for inbound shipping charges to send the product in for warranty repair or replacement. Jatai will pay the freight back to replace the product.
Please note not all products on the website have the same warranty against manufacturer defects.
Please call (888) 965-2824 or service@Jatai.net to get a Return Authorization Number (RA#). Once RA# has been obtained download and fill out the Return Authorization Form.
Regarding JATAI Scissors by BMAC, there is a 1 year warranty on materials and workmanship. If you feel your scissors need repair during the warranty period, please contact us first to obtain a Return Authorization Number (RA#).
JATAI's authorized scissor sharpener is Infinity Scissor Service. Using any other sharpening service during the warranty period will void the warranty. If you would like to use Infinity Scissor Service for sharpening your JATAI Scissors by BMAC, download and fill out this form. Send the scissor(s) and payment to Infinity Scissor Service.