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Shipping policy
We strive to ensure that your order arrives safely and on time, if not ahead of schedule.
We move fast!
Order are generally shipped out from our facility within 1 business day (excluding weekends and holidays) of ordering unless an item is temporarily backordered, a pre-order, or if additional verification is needed for your order (i.e. bad address, fraud prevention). Orders are shipped Monday through Friday (we do not ship on weekends).
Trackable & reliable shipping
Packages are generally shipped via USPS, FedEX, or DHL with trackable service which will be emailed to you once your package is being prepared. If you prefer a delivery with signature confirmation required, please let us know in your order comments and we will be sure to include it at no additional charge. Certain delivery instructions however, we are unable to include with your order (e.g. "bring it around back")
We care about your purchase
Boxes are amply sized and we do our best to ensure your items are well-protected during shipping. We may add tape over liquid products to help prevent leakage. If an item arrives damaged or an order arrives incorrect, please contact us immediately for assistance.
Shipping for domestic orders (within United States)
Orders above $99 are shipped for free with standard shipping (4-7 business days).
Orders below $99 are shipped for flat rate $8.95 with standard shipping (4-7 business days).
For faster services we have:
- Expedited Shipping (2-4 business days) available for a flat rate $13.95.
- Rush Delivery (1-2 business days) which is calculated based on your total order weight and zip code.
Here are the shipping services we typically use for domestic shipments:
- USPS First Class Mail (orders below 1lb)
- USPS Priority Mail
- USPS Priority Express
- FedEx Ground
- FedEx Home Delivery
- FedEx Standard Overnight
Shipping for international orders (outside United States)
We ship to many countries and the cost for international shipping is calculated at checkout. The cost will vary based on the shipping address and the total weight of the products in the order. Additionally, please be advised you may be responsible for import duties/taxes assessed by your federal government in order to receive your package which we are not responsible for.
Here are the shipping services we typically use for international shipments:
- USPS First Class International
- USPS Priority Mail International
- USPS Priority Express International
- FedEx Ground International
- DHL Express
Other important information
- Some items are drop shipped directly from the manufacturer's warehouse so your order may arrive in multiple shipments.
- We are not responsible for lost shipments due to incorrect addresses entered by the customer.
- In the event of a stolen or lost package that is not due to an incorrect address, a police report will be required in order to receive a replacement or refund.
Wholesale Accounts
Save money & make money with a free wholesale account!
Wholesale accounts are available for beauty industry professionals with a valid state issued license, enrolled beauty school students or any business owners with a valid business tax ID.
Wholesale accounts are ideal for:
- Barbers, cosmetologists, estheticians, and all other licensed beauty industry professionals.
- Beauty school students with valid student ID.
- Salon, spa, and barbershop owners.
- Retailers, boutiques, beauty supply stores, etc.
- Distributors and independent salespeople.
Please be advised we do not authorize re-selling our products on third party marketplaces such as Amazon, Ebay, Walmart, etc.
Highlights of our wholesale accounts:
- Receive 25-70% off retail prices on our entire catalog.
- No minimum order requirements -- order only what you need!
- Free domestic shipping on orders over $1000+.
- International shipping available (freight and customs not included).
- No enrollment/annual fees, buying requirements, or any fine print -- it's 100% free, it's that simple!
Signing up is quick and easy! Click the button below and follow the steps in the next page.
Estimated Ship Date:
This is a pre-order item. We do our best to provide accurate shipping estimates which are based off of the latest information provided by the manufacturer, however, please be advised that shipping estimates are subject to change as it is beyond our control. You can cancel your pre-order any time before it ships.
If you have multiple items in your order, the entire order will ship together once the pre-ordered item is available.
Cocco x Shelby Cobra Collab
105% Best Price Guarantee
We are so confident in our low prices, we guarantee them!
Guidelines and Limitations
- Competitor must be an authorized retailer located within the USA.
- No auctions or third party sellers.
- We will match Amazon.com only on listings shipped and sold by Amazon.
- We will match Walmart.com only on listings shipped and sold by Walmart.
- Must be for exact same product in new condition.
- Must be cheaper on competitor website including any shipping fees.
- Must be cheaper on competitor's website excluding any promo codes.
- Item must be in stock and available for purchase on competitor's website at the time your request is reviewed. No out of stock, backordered, or pre-order products.
- Product must be available to purchase for anyone, without exclusive member only access or login.
- We cannot price match past invoices/receipts/order confirmations. Product must be currently listed online.
- Cannot be combined with any other discounts or promotions on our website.
How to Price Match a Product
- Exact URL link to the specific item on our website, or the reference code.
- Exact URL link to the specific item on the competitors website, not just their website home page.
Return Policy
30-Day Limited Returns Policy
We want you to love your purchase. If you are not satisfied with your order for any reason, we will gladly refund or exchange it within 30 days of delivery. However, since we are dealing with beauty and personal care products, for health and hygienic concerns, all items returned must still be in new and unused/unopened condition.
Only items in the categories below may be returned after being lightly used as long as they are still in like-new condition and including all original accessories, packaging, etc.:
Cancelling an Order
If your order has not shipped yet and you wish to cancel it, please contact us as soon as possible so we can try to cancel it before it ships. We are unable to cancel orders once they have been shipped; you will have to initiate a return request.
7-Day Damage Deadline
If the item you received is damaged upon arrival, you must reach out to us within 7 days of delivery to report the damages. This includes any and all damage such as cracks, scratches, imperfections, or missing parts. If you choose to modify your product after you receive it (i.e. zero gap or change the blades, change lids, etc.), it is no longer eligible for return. Items reported damaged upon arrival must be completely unused.
Return Guidelines:
- Returned items must have a valid RMA visible on the outside of the package.
- Returned items must be in brand new, unopened, and unused condition - with the exception of hair dryers, flat irons, and curlers.
- Returned items must include all original items, accessories, manuals, packaging, etc.
- Returned items must be sent back to us (post marked) within 30 days of your order being delivered to you.
- Returned items must be well packaged and protected to avoid damage during shipping.
- We recommend shipping returns using a service that includes tracking. In most cases, we can provide a pre-paid shipping label to be deducted from your refund upon request.
- Refunds will be minus any original shipping fees you paid on your order.
- You are responsible for the cost of returning the item unless we made a mistake on your order. We can provide a pre-paid shipping label to be deducted from your refund upon request.
- You will receive an email once your refund has been posted. Please allow up to 10 business days after receiving your return for processing - usually it won't take that long.
* Returns received without a valid RMA on the outside of the box or not within the Return Guidelines mentioned above may be refused and sent back or assessed a restocking fee of up to 50% at our discretion.
How to initiate a return request:
- Carefully review our Returns Policy and Return Guidelines above to make sure your item qualifies for a return.
- If within our policy and guidelines, please contact customer service in order to obtain a Returned Merchandise Authorization Number (RMA #) for your product and further instructions.
* Returns received without a valid RMA on the outside of the box or not within the Return Guidelines mentioned above may be refused and sent back or assessed a restocking fee of up to 50% at our discretion.
Experiencing issues with your item?
If you are experiencing technical issues with a product and believe it might be defective, please contact the manufacturer of your product directly as you may be covered under their manufacturer's warranty. Every manufacturer has different policies and procedures but the information is usually in the paperwork included with your purchase or can be found online by visiting their website.