We strive to ensure that your order arrives safely and on time, if not ahead of schedule.
We move fast!
Order are generally shipped out from our facility within 1 business day (excluding weekends and holidays) of ordering unless an item is temporarily backordered, a pre-order, or if additional verification is needed for your order (i.e. bad address, fraud prevention).
Trackable & reliable shipping
Packages are generally shipped via USPS, FedEX, or DHL with trackable service which will be emailed to you once your package is being prepared. If you prefer a delivery with signature confirmation required, please let us know in your order comments and we will be sure to include it at no additional charge. Certain delivery instructions however, we are unable to include with your order (e.g. "bring it around back")
We care about your purchase
Boxes are amply sized and we do our best to ensure your items are well-protected during shipping. We may add tape over liquid products to help prevent leakage. If an item arrives damaged or an order arrives incorrect, please contact us immediately for assistance.
Shipping for domestic orders (within United States)
Orders above $50 are shipped for free with standard shipping (4-7 business days).
Orders below $50 are shipped for flat rate $6.95 with standard shipping (4-7 business days).
Here are the shipping services we typically use for domestic shipments:
- USPS First Class Mail (orders below 1lb)
- USPS Priority Mail
- USPS Priority Express
- FedEx Ground
- FedEx Home Delivery
- FedEx Standard Overnight
Shipping for international orders (outside United States)
We ship to many countries and the cost for international shipping is calculated at checkout. The cost will vary based on the shipping address and the total weight of the products in the order. Additionally, please be advised you may be responsible for import duties/taxes assessed by your federal government in order to receive your package which we are not responsible for.
Here are the shipping services we typically use for international shipments:
- USPS First Class International
- USPS Priority Mail International
- USPS Priority Express International
- FedEx Ground International
- DHL Express
Other important information
- Some items are drop shipped directly from the manufacturer's warehouse so your order may arrive in multiple shipments.
- We are not responsible for lost shipments due to incorrect addresses entered by the customer.
- In the event of a stolen or lost package that is not due to an incorrect address, a police report will be required in order to receive a replacement or refund.